University City of Sharjah is committed to provide distinguished services that meet the needs of the consumers. It strives thoroughly to provide a safe and healthy environment with inclusive services, focusing on the following:

–  Constant improvement of service quality and fulfilling the needs and expectations of consumers by offering an outstanding varied services, paying attention to details, and taking the opinions of consumers into consideration.

–  Providing the highest levels of cultural, artistic, sports, medical, social, and recreational care.

–  Offering the finest transportation, security, safety, landscaping, cleanliness, and maintenance services.

–  Observing the quality of the operations at the University City of Sharjah, updating documents, and constantly enhancing to expand the culture of quality management system.

–  Periodic assessment and management follow-up for quality objectives and performance evaluation to ensure the efficient application of the ISO 9001:2015 quality management system and the progress of quality system mechanisms according to modern global trends.

–  Developing employee skills by training them using top practices to ensure services are delivered with high professionalism.

–  ‘Quality Policy’ is publicized to all consumers and examined periodically during management analysis meetings.

Sharjah University City is dedicated to ensuring the continuity of its operations and delivering essential services without interruption to its clients during emergencies, crises, and disasters. This is achieved by implementing the Business Continuity Management System in alignment with the requirements of the National Standard for Business Continuity Management Systems AE/SCNS/NCEMA 7000:2021. The initiative aims to contribute to enhancing the national stability of the UAE by building a management system ready to respond to and recover from potential disruptions.

Accordingly, Sharjah University City is committed to the following:

1. Developing a program to restore critical operations at Sharjah University City to ensure business continuity and service delivery within the specified timeframes, in line with the interests of its clients and stakeholders.
2. Ensuring that employees are provided with the necessary information about the Business Continuity Management System in coordination with its members.
3. Integrating the concepts of the Business Continuity Management System into the general culture at Sharjah University City, making it a fundamental element in decision-making, by disseminating the system’s circulars, policies, and objectives.
4. Supporting essential needs to ensure the implementation of health, safety, and environmental systems in the workplace during emergencies and crises to minimize the impact on human resources at Sharjah University city.
5. Protection Against Disruptions, Minimizing Their Likelihood, and Ensuring Optimal Preparedness, Response, and Recovery Time.
6. Employee Commitment to Assigned Responsibilities, Business Continuity Plans, and Compliance with Relevant Regulations.
7. Continuous Improvement Through Lessons Learned and Best Practices.

This policy is available in both paper and electronic formats and will be disseminated internally and externally to all stakeholders and strategic partners.

Ensure the provision of necessary resources for the effective implementation of the system.

Raise employee awareness of the Business Continuity Management System.

Involve relevant stakeholders in the implementation of the system through meetings.

Reduce the impact of risks on critical services.

Enhance the readiness of teams to execute business continuity plans.

Review and improve plans to ensure achievement of the targeted recovery time.

Ensure effective implementation of the standard’s requirements.

Continuously improve the system by implementing corrective actions.

Conduct overall evaluation to ensure achievement of the Business Continuity Management System objectives.